Windows upgrades

How we can help

Windows upgrade help checks compatibility, protects important files and makes a sensible plan before a change. We can investigate failed updates and driver problems or help move to a replacement computer, with software licences and hardware treated separately.

Common problems we can help with

• Upgrade compatibility
• Failed updates
• Driver problems
• Moving to a replacement computer

Repairs and improvements available

SSD speed boostReplace a slow hard drive and move Windows and your files safely.↗Storage expansionAdd sensible space for photos, work, games and backups.↗Windows upgradesCompatibility checks, supported versions and careful computer migration.↗

Remote help or a visit?

We review the computer hardware, current Windows state, drivers, applications and important files before recommending an upgrade. Compatibility is checked before an upgrade is recommended, and a physical visit can be arranged when the device cannot be assessed remotely.

Attended remote help is available wherever you are for problems that can be handled on screen. You remain in control throughout. If hands-on attention is needed, we can arrange a Bristol or nearby visit; longer journeys can be discussed where practical.

Before work starts

• Software licences and hardware are separate
• Compatibility is checked before an upgrade is recommended

What to have ready

• Back up important files before any upgrade work.
• Record essential applications, devices and licence details.
• Keep the computer plugged in and available for assessment.

Keep passwords and private documents out of your enquiry. We’ll discuss any access needed during the session.

What happens next

1. Describe the symptoms through the contact form, or call us.
2. We suggest the most practical route: remote help, a Bristol-area visit or a wider visit by arrangement.
3. You approve the likely charge before repair work begins.

Your questions answered