Bristol visits & remote supportCall 07525 751122
Computer AmbulanceComputer repair & support

Computer Ambulance service

Remote computer help

Attended support while you remain in control, often the quickest route for software, email and account problems.

Request helpCall 07525 751122
Illustrative scene: older customer comfortably using her laptop during attended remote help

How we can help

Attended remote computer help lets us work through software errors, email, account access and guided checks while you remain in control. It is often the quickest route for problems that can be seen and resolved on screen, wherever you are.

Common problems we can help with

  • Email setup
  • Software errors
  • Account help
  • Guided checks before a visit

Repairs and improvements available

Virus removal & protectionRemove unwanted software, secure accounts and reduce repeat trouble.Windows upgradesCompatibility checks, supported versions and careful computer migration.Rational Health ServicePreventive maintenance through regular check-ups, updates, backup checks and security housekeeping; ongoing support is agreed separately.

Remote help or a visit?

A phone conversation happens before remote access so we can understand the problem and choose a safe next step. Unattended access is not installed; hardware faults still need physical assessment.

Attended remote help is available wherever you are for problems that can be handled on screen. You remain in control throughout.

Starting price: £25 per 30 minutes. Parts and any agreed travel are separate.

Before work starts

  • A phone conversation happens before remote access
  • Unattended access is not installed
  • Hardware faults still need physical assessment

What to have ready

  • Stay with the computer during the session.
  • Have error messages, account prompts or recent changes ready.
  • Save your work and close unrelated documents before connecting.

Keep passwords and private documents out of your enquiry. We’ll discuss any access needed during the session.

What happens next

  1. Describe the symptoms through the contact form, or call us.
  2. We suggest the most practical route: remote help, a Bristol-area visit or a wider visit by arrangement.
  3. You approve the likely charge before repair work begins.

Your questions answered

Do I stay in control?

Yes. Support is attended, and you remain with the device throughout; unattended access is not installed.

Do you need a phone conversation first?

Yes. We talk through the problem before remote access and agree the next step.

How much does remote help cost?

Remote help is £25 per 30 minutes. Hardware, parts and any agreed visit are separate.