Easy to use
Accessibility.
We aim to make it straightforward to find help, read the information and get in touch, whether you use a keyboard, screen reader, zoom or reduced-motion settings.
What the site is designed to support
- Keyboard-only navigation and visible focus.
- Screen-reader landmarks, labels and live form status.
- Text enlargement to 200% without losing content.
- Large touch targets and readable default text.
- Reduced-motion preferences and content that remains visible without JavaScript.
Maps and motion
You do not need to use a map or animation to find help. Service areas are also listed as text links. Map motion is turned off for reduced-motion settings and touch devices.
Tell us if something is difficult
If a page, form or control is hard to use, use the contact form or call 07525 751122. Tell us what you were trying to do and what got in the way.
Ask for an adjustment
If telephone or online contact is difficult for you, tell us what would make the conversation easier. We will do our best to offer the information in a practical alternative format.