Bristol visits & remote supportCall 07525 751122
Computer AmbulanceComputer repair & support

Computer Ambulance service

Data recovery and backups

Assess missing files, failing storage and backup gaps, with clear limits before recovery work begins.

Request helpCall 07525 751122
Hard drives, solid-state storage and a backup dock on a computer workbench

How we can help

Data recovery and backups begin with a careful assessment of missing files, failed Windows installs, external-drive problems and gaps in backup coverage. We explain what may be possible, what to protect now and the limits before recovery work begins.

Common problems we can help with

  • Deleted files
  • Failed Windows installs
  • External-drive problems
  • No working backup

Repairs and improvements available

Storage expansionAdd sensible space for photos, work, games and backups.Data recovery & backupAssess missing files, failing drives and practical backup routines.

Remote help or a visit?

We first establish what happened, whether the storage is still readable and whether further use could make matters worse. Recovery is never guaranteed; physically damaged media may need a specialist laboratory and separate quote, while backup setup can focus on a reliable copy of important files.

Attended remote help is available wherever you are for problems that can be handled on screen. You remain in control throughout. If hands-on attention is needed, we can arrange a Bristol or nearby visit; longer journeys can be discussed where practical.

Before work starts

  • Recovery is never guaranteed
  • Physically damaged media may require a specialist laboratory and separate quote

What to have ready

  • Stop using a failing or accidentally deleted drive where possible.
  • Do not format or reinstall the affected storage.
  • List the files or folders that matter most and any existing backups.

Keep passwords and private documents out of your enquiry. We’ll discuss any access needed during the session.

What happens next

  1. Describe the symptoms through the contact form, or call us.
  2. We suggest the most practical route: remote help, a Bristol-area visit or a wider visit by arrangement.
  3. You approve the likely charge before repair work begins.

Your questions answered

Can you guarantee my files will be recovered?

No. Recovery is never guaranteed. We assess the media and explain the likely options; physically damaged drives may need a specialist laboratory.

Should I keep using the affected drive?

Where possible, stop using it and avoid formatting or reinstalling until it has been assessed, as further use can reduce recovery options.

How is data recovery priced?

Recovery work is quoted after assessment rather than using the standard remote-help price. Any specialist laboratory, parts or agreed travel are separate.